Director Of Customer Care Operations Job

Employer Name: CustomerServiceCrossing	SpiderID: 2307843
Location: Atlanta, Georgia	Date Posted: 6/23/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Developing, training, monitoring, coaching and motivating staff (Customer Account Executives, Supervisors and Managers) Partnering with Learning and Development to design and deliver customer service, sales and product training programs to enhance sales and customer service skills Championing Think Customer First philosophy through continued focus on proactively identifying and addressing processes impacting customers Overseeing the budget including establishing constraints to ensure expense goals are met Developing and managing compensation and incentive plans to motivate employees and drive necessary results while also staying within allotted budget Fostering a team environment conducive to employee development and continued achievement of goals Creating an atmosphere of professionals and mutual support among the employees in order to maintain the highest levels of organization flexibility. Building relationships with internal and external customers and vendorsPunctual, regular, and consistent attendance.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com