Parts Technical Call Center Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2307841
Location: Racine, Wisconsin	Date Posted: 6/23/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Establish a baseline of current performance level and a “should be” performance level that meets and exceeds the CNH Dealer Distribution Network expectations for Technical Parts Support. Make appropriate adjustments to systems, practices and/or personnel to maintain and exceed the “should be” performance level in the areas of call hold times, call abandon rate, call volume, and call content/quality. Put into place and execute an organizational development plan that improves team member skills in the areas of Customer Assistance including telephone management skills, customer interface skills, call content and quality improvement and call documentation process in APPLIX software. Continue to development of the PARTECH concept for an online searchable Parts Technical database. PARTECH will allow CNH Dealerships to search for frequently asked questions on specific model or part #’s and submit Technical Part questions via the internet (Dealer Portal) directly to TSS Parts.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com