Manager, Quality Assurance Job

Employer Name: InformationTechnologyCrossing	SpiderID: 2307823
Location: New York City, New York	Date Posted: 6/23/2008
Wage:	Category: Information Technology
Job Code: 5623955

Job Description:

KEY RESPONSIBILITIES: Provide leadership, guidance and direction to the Technical Services Support Parts (TSS Parts) Organization at the New Holland and Racine sites that will lead to and maintain significantly improved support levels for the CNH Dealer organization. Major KPI’s are: call hold times, call abandon rate, call volume, and call content/quality. Undertake actions within the New Holland and Racine TSS Parts organizations that will better utilize available manpower and support systems, leading to increased productivity of the groups, including integration of brand support at both sites. Constantly monitor organizational productivity and performance using appropriate measurement tools. Establish a baseline of current performance level and a “should be” performance level that meets and exceeds the CNH Dealer Distribution Network expectations for Technical Parts Support.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: InformationTechnologyCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.informationtechnologycrossing.com