Application Support Engineer, Operations Job

Employer Name: EngineeringCrossing	SpiderID: 2304732
Location: Wakefield, Massachusetts	Date Posted: 6/21/2008
Wage:	Category: Engineering
Job Code: 5599132

Job Description:

Application Support Engineer, Operations Tracking Code 123 Job Description Position Summary: The Application Support Engineer (ASE) is responsible for providing tier II technical application support. The ASE will work directly with the Client Solution Administrator (CSA) and the client to provide 2nd tier support and customer service throughout the client life cycle. The ASE will utilize relational database expertise and application knowledge to assist in the resolution of service requests. The ASE will additionally escalate issues to the sustaining engineering team as deemed appropriate. Responsibilities: Provides in-depth application & database expertise to Client Solution Administrator Develops and documents tiered application escalation process between on and off site resources Assists in application knowledge transfer to offshore resources Manage, prioritize and validate application off shore work packages Ensures all client service requests are updated and tracked via Picis Helpdesk System Analyze, troubleshoot and resolve level II application service requests When necessary utilize appropriate resources to ensure resolution of service requests.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: EngineeringCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.engineeringcrossing.com