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Relationship Manager/ Customer Service Associate Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2303395 |
| Location: Colorado Springs, Colorado |
Date Posted: 6/21/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Customer Care Center Relationship Managers are the company's primary interface with existing and potential customers and are responsible for ensuring that these customers receive the maximum benefit from the company's products and services. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.Fluency in Spanish AND English also a plus.Receive inbound phone calls from credit card customers and service their needs effectively and efficiently: Listen actively and establish rapport Quickly understand and analyze customer needs Use computer software application to properly service customers' accounts Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks Speak/write knowledgably about products and services; cross sell related products when appropriate Adhere to compliance regulations and security policies Ensure that the customer is completely satisfied with the products and services. Consistently meet performance standards set by department. Complete additional projects and tasks as assigned. Contribute ideas and recommendations for improvements to the department and company. Skills/Requirements 1-3 years experience in customer service with an excellent performance and attendance record. Banking or credit card experience a strong plus. Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice) Extremely customer-focused; positive, professional attitude Intelligent, self-motivated, quick learner Pays strict attention to detail, understands importance of accuracy and responsiveness Strong PC and internet skills Very good organization and work prioritization skills
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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Web Site: http://www.customerservicecrossing.com
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