Customer Services Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2303390
Location: New York City, New York	Date Posted: 6/21/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Attach: Clear Position: Customer Services Manager Location: NY, NJ, CT Objective: Reporting to the Customer Service Manager, the Customer Services Engineer is responsible for providing a superior level of service to our ISP and Publishing Partners as well as our Advertising customers. The individual needs to function as an effective liaison and intermediary between company management, development teams and other internal and external partners to ensure that the technology is optimized for the market and that all related systems function perfectly at all times. Primary Responsibilities: A self starter who thrives in a fast-paced, results-driven environment Act as the technical liaison with ISP partners and troubleshoot issues reported Utilize ticket systems for internal reporting and create customer facing reports on a schedule Provide customers and partners with updates during the course of an outage situation and assist with the creation of customer facing Incident Reports Troubleshooting ISP installations Handle reporting and escalations Handle on-call pager duty when required Work between the hours of 7am to 7pm local time. Must be flexible to fill in for different shifts and/or work overtime as required. Qualifications: A UNIX (preferably Linux) background is essential Successful candidate will have three to five years' related experience including: knowledge of ISP carrier offerings and understanding of web applications. Knowledge of routers, switches, firewalls, proxies Basic routing and networking knowledge Excellent verbal and written communication skills Compensation: Competitive salary, commensurate with experience. Excellent company benefits Tell a friend about fuuze.com, win an ipod! Contact Info: (to send a resume use the send a resume button above) Name: Sunayana Hasan Phone:

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com