Customer Service Job

Employer Name: CustomerServiceCrossing	SpiderID: 2303361
Location: Lincoln, Nebraska	Date Posted: 6/21/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Call Center Management Ensure all Associates/Leaders receive appropriate training, feedback and support Develop and defend successful quarterly forecasts for staffing & budgetary needs Oversee monthly, quarterly and annual client reviews Ensure Call Center management team works with department associates regarding career path opportunities. Maintain a high level of motivation and enthusiasm with the groupRequired Skills: Prior experience with Cisco implementations 5-10 years in Telecom (consumer) Minimum of 7 years in management Minimum of 4 years managing managers Must have call center management experience Inbound is Primary and required Outbound is Secondary and is desired Consumer experience a must Some B to B in background is a plus.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com