Director Customer Service/ Donor Relations Job

Employer Name: CustomerServiceCrossing	SpiderID: 2303313
Location: New York City, New York	Date Posted: 6/21/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Number of staff reporting directly to you (include functional titles) · roles and responsibilities 2. What has been your experience in creating service metrics? Provide details on how you performed against performance targets. 3. Describe any strategies you have implemented to improve: · Employee performance · Customer service performance, (i.e. service levels, KPI\'s) 4. In your career what has been one of the greatest operational challenges that you have faced? How did you address it? 5. Describe your leadership/management style; what is your management philosophy? How do you motivate and hold your team accountable? 6. What is your understanding of direct marketing practices and database management? 7. Do you have any experience with contact center staffing models

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com