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Customer Services Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2302590 |
| Location: Austin, Texas |
Date Posted: 6/21/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals. · Coordinates machine installations in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met. · Reviews route daily and weekly reports to ensure integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, customer service and company policies and programs are maintained. · Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction. · Schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations. · When necessary, performs activities of workers supervised. · Stays current and abides by all parts of collective bargaining agreements, where applicable. · Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company. · Ensures a safe working environment and communicates company safely policies and goals to employees. · Secures necessary vehicles for route service personnel and insures proper maintenance of fleet vehicles. · Oversees all aspects of building maintenance including repairs, housekeeping and security. Necessary Ingredients: · Bachelor's degree (B.A.) from four-year College or university preferred or the equivalent combination of education and experience.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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