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Customer Service Supervisor Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2302570 |
| Location: Tucson, Arizona |
Date Posted: 6/21/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Summary : Operationally leads the team that is the primary interface for distributors, sales, carriers and warehouses for shipping operations in North American market. Responsible for order to fulfillment process and customer relationships as well as analysis and implementation of cost saving processes. Essential Duties and Responsibilities include the following: Communicates with customers by phone to manage orders for sales, corrections, disputes, discontinuance, change in service or new subscription set-up. Process orders and ensure on-time delivery through network of warehouses and UPS/trucking companies. Plan and arrange shipments. Research and resolve Home Delivery complaints to ensure customer retention and satisfaction. Maintain good customer and 3rd party logistics relations. Up-sell to maximize customer profitability. Supports overall supply chain planning, sales operations and expansion projects. Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records, and issue discontinuance orders. Build relationships with our Marketing and Sales team and provide information on possible sales leads/customer feedback. Proactively and independently identify problems and quickly implement appropriate solutions. Adjust complaints concerning billing or service rendered, independently investigates and solves service issues. Manage and approve logistics costs for 3rd party logistics providers. Lead the customer service team in all of the above as well as provide prompt, efficient and exceptional customer service. Calls include inquiries on billing discrepancies, product inquires, order tracking, payment issues and other general inquiries.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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