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Customer Services Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2295063 |
| Location: Centennial, Colorado |
Date Posted: 6/18/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
The Customer Service Manager (CSM) is responsible for customer service/sales; maintaining the integrity of branch operations, and managing the branch operations staff. The CSM must perform complex customer service duties and ensure a high level of efficiency. This position requires the ability to understand, communicate, and work to achieve the mission of the Bank.Position Accountabilities - Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships.- Manages branch operations employees (e.g., selection, training, performance review, work allocation). Oversees and administers branch personnel issues for direct reports.- Develops methods to streamline daily functions and improve branch productivity.- Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch.- Balances operational controls and customer service in order to minimize risk to the Bank.- Performs self-audits as scheduled and submits results in a timely fashion.- Supports the achievement of branch sales goals (e.g., coaching/motivating assigned staff in the sales/service of retail banking products, selling/cross-selling bank products, organizing/participating in branch campaign activities).- Conducts ongoing customer service, security, and technical training in the branch.- Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards.- Assists with control of branch expenses.- May be responsible for the branch in the Manager's absence.- Implements procedures in which compliance objectives are incorporated. Schedules and reinforces training. Performs periodic reviews to measure compliance knowledge and technical application.- Performs other duties as assigned. Job Specifications Required Education or Equivalent Experience - Associate's Degree or equivalent combination of training and experienceRequired Experience - Three to five years of branch operations experienceField of Experience - Working knowledge of bank products and servicesAdministrative/Technical Skills - Customer service - Supervisory skills- Analytical and research- Verbal and written communication - Familiarity with bank terminals- Perform math and analysisLevel Supervised - Supervises two or more employees performing similar work.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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