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Customer Services Manager Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2295062 |
| Location: Wilmington, Delaware |
Date Posted: 6/18/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Agilent Technologies, a premier leader in the test and measurement industry, has an opening for a Customer Service manager in their Life Science Chemical Analysis business unit.This position is responsible for the Telesales Customer Service operation assigned to a variety of Chemical Analysis / Life Science products. Currently, these customer service activities include consumables, replacement parts, bioreagents and other sales related activities.Additional activities include implementing and/or developing the customer service strategies, managing customer relationships, funnel management and specific programs in order to achieve business objectives and quota. In addition, the position is responsible for:*Managing inbound and/or outbound customer service representatives who are responsible for closing sales via telephone.*Directs and manages resources to implement operational and tactical business plans and programs. *Lead change management activities for upcoming operational changes.*Develops, implements district-related programs/solutions*Involvement in all phases of the staffing process (creating requisitions, reviewing qualifications, conducting interviews and presenting offers)*Ensuring employees are adhering to the Agilent Technologies Standards of Business Conduct and the Sarbanes Oxley Act*Ensuring employees have assigned MBO and development plans*Participates in channel planning activities Qualifications : Requires:- BS/MS Degree in Chemistry, Biology or equivalent, MBA desired - 3+ years progressive management experience within a Sales/Marketing/Field Support organization or equivalent- Previous Management experience of an Customer Service or Telesales Team experience highly desired- Demonstrated analytical instrument domain expertise highly desired- Hands-on results oriented experience in the creation and execution of successful business plans- Proven track record of strong management, change management, teambuilding and leadership skills- Demonstrated leadership experience in complex organizations and cross-functional structures- Experience in establishing strategic customer relationships is a must- Excellent communications skillsGeo Location: Wilmington, DE
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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Web Site: http://www.customerservicecrossing.com
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