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| Employer Name: CustomerServiceCrossing |
SpiderID: 2295061 |
| Location: Lubbock, Texas |
Date Posted: 6/18/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Responsibilities: Position Purpose Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Answers Financial Service Representatives' questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of Teller lines, adequate window coverage, and general training and supervision of Financial Service Representatives. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served. Acts as a Financial Service Representative as needed and actively cross sells Bank services. Essential Functions and Basic Duties Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations. Ensures that all Teller functions are correctly performed and are in accordance with established polices and standards. Ensures that all security procedures are followed. Coordinates Teller operations by assisting in assigning work and distributing workflow. Answers Teller's questions, solves problems, and assists with complex transactions and sensitive customer relations problems. Explains policies and procedures to customers. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts. Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures. Performs Teller paying and receiving functions as required. Receives deposits and loan payments. Prepares proper receipts. Maintains an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area Experienced in Windows and Excel spreadsheet applications. Monitors needs of New Accounts and provides back up as necessary Assumes responsibility for ensuring and effectively performing customer service functions.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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