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Supervisor Customer Service Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2295060 |
| Location: Saint Paul, Minnesota |
Date Posted: 6/18/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Supervisor Customer Service Work Group: Mass Markets - eCare Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video, and data services. The company's employees are committed to the Spirit of Service and providing world class services that exceed customers' expectations for quality, value and reliability. Customer satisfaction and winning customer's continued business and loyalty is what helps make our company what it is today. Classification: Regular Full-Time Employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Salary Grade / Wage Scale: M01 Location: St. Paul MN Typical Work Hours: M-F; 7am - 7pm Summary: Essential Job Duties and Responsibilities: Lead and manage a team of up to 20 Sales and Service Consultants within the in the St. Paul eCare group and assume responsibility and accountability for the achievement of targeted business results that include customer, team and individual objectives. Actively support, participate and contribute toward the success of the Center. Promote active employee participation and teamwork, and partner with peers and support staff, toward the achievement of team/Center objectives. Effectively diagnose and coach individual performance issues within the team; utilize reward and recognition to celebrate individual and team successes appropriately. Motivate team to continuously improve and achieve maximum performance. Diagnose performance issues, set goals, and review results to deal with individual performance issues. Communicate and model Qwest's vision, values and brand attributes. Deliver Qwest's Spirit of Service within each customer interaction to ensure the highest levels of customer satisfaction and to earn our customers' continued business and loyalty. Cultivate and maintain a partnership with union employees / representatives and an understanding of the collective bargaining agreement and related articles to ensure ongoing compliance. Develop, communicate and reinforce a clear vision for the department and business operations.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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