Customer Care Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2295032
Location: Austin, Texas	Date Posted: 6/18/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

*Processes each warrantable service request from start to finish, including but not limited to scheduling appointments with homeowner to inspect the request, making minor repairs, scheduling trades, inspecting service work and obtaining homeowner's signature*Coordinates work with trades for service items under warranty and orders materials for services, if needed*Generates service schedule for following week*Performs follow-ups with trades and homeowners in order to monitor quality satisfaction Requirements *Excellent communication (verbal/written) skills are necessary*Ability to follow-up on open issues is necessary*Ability to multi-task and function in a fast paced environment is essential in order to handle situations efficiently and effectively to customer satisfaction*High school diploma or equivalent, college-degree preferred*Six (6) months customer service, home repair or home building experience

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com