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Remote Operations Center Systems Administrator - L2 Job# 7998 Job
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| Employer Name: Fortune 30 Company |
SpiderID: 2292449 |
| Location: San Francisco, California |
Date Posted: 6/17/2008 |
| Wage: Negotiable |
Category: Information Technology |
| Job Code: |
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| Number Of Openings: 1 |
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Job Description:
Email Resume to: inovik@izarinc.com. Copy/Paste the Job Title and 4 digit code into the Subject Line of your email.
Benefits: Health/Vision/Dental
Long Term: 6 mo to 1 year + , Contract can be extended every 6 mo.
Job Requirements:
The ROCs mission is to manage client systems. Managing client systems consists of three principal elements: a) Proactive Monitoring the client system; b) Reactive Resolving problems on the client system and; c) Change Management Implementing change on the client system. Verizon uses a three-tier support model to deliver service, with Tier One, Tier Two, and Tier Three support available in the SOC at all times.
Key Objectives:
Technical delivery of customer systems including proactive maintenance, performance tuning, problem solving, and remediation.
Ensure all alerts, problem tickets and changes are processed according to Service-Level Agreements (SLAs).
Ensure proper documentation and processes are followed for incident, problem, and change management.
Perform problem source identification and attempt to remediate problems.
Process alarms, tickets, e-mails, and calls according to the Product Guides.
Complete owned tickets and track to reassignment or completion in a timely manner
Perform Level 1 and 2 duties as required.
Other duties as assigned
NOTE: Working hours are as follows: 7 PM 7 AM , Sun-Tue & every other Sat. OR 7pm-7am Wed- Fri and every other Sat OR Sun-Wed 8pm to 7am
Required Skills:
Primary Skills:
5+ Years Systems Administration experience on large Unix Sun Solaris Systems including Solaris, HP-UX, and AIX.
Excellent communication and client relations skills.
Understanding of overall business functions and the impact of technical decisions on business results.
Excellent problem solving skills
E-commerce experience in a large environment
Extremely reliable attendance.
Secondary Skills:
Experience as a technical lead highly desirable
MS Windows & App administration
Veritas Software Suite knowledge (HA, VCS, NetBackup).
Experience with ATG, BEA Weblogic, WebSphere, Iplanet, Apache, Oracle
Monitoring tools HP OpenView, Remedy, Quest, & Sun
Job Criteria:
Start Date: ASAP
Position Type: Contractor
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Job Benefits:
Health/Dental Benefits
Contact Information:
| Contact Name: Irina Novik |
Company Type: Recruiter |
| Company: Fortune 30 Company |
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| City: Saddle Brook |
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| State: New Jersey |
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| Zip: 07410 |
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