Helpdesk Support Manager Job

Employer Name: InformationTechnologyCrossing	SpiderID: 2291743
Location: New York City, New York	Date Posted: 6/17/2008
Wage:	Category: Information Technology
Job Code: 5510245

Job Description:

This role will be expected to handle high-stress situations involving problem diagnosis and customer relationship management. You will act as liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. You will be responsible for resolving client technology-related problems in areas supported. You must work effectively in a strong team environment - sharing responsibilities and knowledge. As a lead, you will be responsible for the direct supervision of assigned team members, including semi-annual performance evaluations and annual goal-setting discussions.Duties/Responsibilities Provide client relationship management between business units and other technology areas for technology service delivery Direct assigned team members in completion of daily work. Oversee all aspects of the client technology environment for large groups of employees. Resolve day-to-day client technology related problems Complete hardware and software builds, installs, changes, and configurations Coordinate with Solution Center staff and contractors to provide maintenance and repairs, moves and equipment exchanges.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: InformationTechnologyCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.informationtechnologycrossing.com