Customer Service Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2287938
Location: Naples, Florida	Date Posted: 6/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. Manager/HR FunctionA. Direct and delegate the activities of the and FSR staff to ensure professional, timely and proficient customer service.B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care.C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems.D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com