Call Center Supervisor Job

Employer Name: CustomerServiceCrossing	SpiderID: 2287932
Location: Decatur, Georgia	Date Posted: 6/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

JOB DUTIES INCLUDE: Analyzes and monitors daily telephone activity to ensure compliance with performance standards; plans and organizes work flow; establishes and communicates goals that result in excellent customer satisfaction and achieving business objectives; trains, evaluates, and counsels employees to help improve performance and productivity in sales and customer service; assists in the handling of assigned administrative responsibilities; assists in determining the resolution of all customer situations; and other functions as assigned.NATURE AND SCOPE:Supervise several CAE's and assist in developing and articulating goals for the system. Train sales and service skills, set individual goals, communicate those goals, and help representatives to attain them. Participate in employment decisions and monitor the performance of staff.PROBLEM SOLVING: Will work under minimal supervision. Creative thinking ability is needed to constantly adjust to changing products, markets, and customers and to devise new strategies to attain goals.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com