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Customer Service Supervisor Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2287919 |
| Location: San Antonio, Texas |
Date Posted: 6/16/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Responsibilities Enable team members to ensure consistent quality service to providers and members. Continuously coach the team to ensure the individual and team performance goals are achieved. Serve as a leader by directing the team and ensuring the team successfully applies the call / claim strategy to each interaction. Serve as first point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s). Maintain a positive work environment that supports a quality driven team and identify any issues that may inhibit an individual's or the team's performance. Motivate individuals and teams to provide exceptional customer service. Partner with staff and other leaders (within and across sites) to develop improvements (e.g., process, quality, defect reduction, lead special projects). Involvement in the development of improvement plans for their staff with the assistance of a business manager from customer surveys, telephone reports, error / defect reports, quality, production results, vendor issues, call monitoring. Partner with the Quality Specialist to develop improvement plans for their respective area of responsibility based on quality analysis from the following sources: customer surveys, telephone reports, error / defect reports, quality, production results, vendor issues. Facilitate daily meetings to communicate team performance goals and results; share general corporate communication; and provide a forum for surfacing opportunities and / or issues.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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