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Customer Service Supervisor Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2286251 |
| Location: San Antonio, Texas |
Date Posted: 6/16/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Motivate individuals and teams to provide exceptional customer service. Partner with staff and other leaders (within and across sites) to develop improvements (e.g., process, quality, defect reduction, lead special projects). Involvement in the development of improvement plans for their staff with the assistance of a business manager from customer surveys, telephone reports, error / defect reports, quality, production results, vendor issues, call monitoring. Partner with the Quality Specialist to develop improvement plans for their respective area of responsibility based on quality analysis from the following sources: customer surveys, telephone reports, error / defect reports, quality, production results, vendor issues. Facilitate daily meetings to communicate team performance goals and results; share general corporate communication; and provide a forum for surfacing opportunities and / or issues. Assume accountability for ensuring individuals and the team meet their performance metric goals. Investigate trends, surface issues, identify root problem and collaboratively work with specific team / individuals to resolve issues. Use a balanced scoreboard to manage the team's performance.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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