Customer Service Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2286239
Location: Burbank, California	Date Posted: 6/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

The Customer Service Manager's overall responsibility is to: - Implement programs and services to residents and prospective residents of an assigned community to contribute to AVB's annual business goals. - Communicate with residents to ensure residents are knowledgeable regarding community's services, operating procedures and issues/events. - Respond to inquiries and requests from prospective residents. - Respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow through to ensure issue is resolved. - Coordinate resident service issues with appropriate community staff such as maintenance, concierge, leasing, and management and ensure resident issues are resolved in a timely manner. - Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel. - Implement or direct the implementation of all applicable AVB policies and procedures.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com