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Manager, Customer Service Operations Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2286234 |
| Location: Reston, Virginia |
Date Posted: 6/16/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
This includes work flow management, ensuring process and policy compliance, recommending and implementing customer service process changes and coordinating with key stake holders when operational issues are identified; assisting in root cause analysis and solution recommendations. These stake holders can include, but are not limited to, the SAT Program, Finance, CB.com, Operations, CB.com and IT. Qualified candidates have a College Degree in business, engineering, operations, or related technical field. Solid and progressive experience in a customer service environment; strong process improvement experience; as well as experience in a high-volume consumer operation -- potentially including e-commerce, in-bound mail processing, customer inquiry / customer service processing are required. Progressive people management experience in a customer service, call center, or related operations floor environment is required. Financial operations processing experience is highly preferred. Experience with data file transfers is highly preferred.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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