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| Employer Name: CustomerServiceCrossing |
SpiderID: 2286223 |
| Location: Indianapolis, Indiana |
Date Posted: 6/16/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Reporting to the Director I of Customer Care this position will be responsible for roles of a Manager I or II in National Operations unit. Manages a non-exempt staff of 20+ and responsibilities for an operations unit. Essential duties to include, but are not limited to: establishes policies, practices and efficient/effective procedures. Develops specific work plans and implements to accomplish operational results. Management duties to include hiring, training, coaching, counseling and evaluating performance of direct reports. Performs other duties as assigned. Open to levels I or II depending on skills and qualifications. Qualifications BA/BS or equivalent combination of education and experience. 3-5 years of claims, customer service or operations experience required. Minimum of one year in professional leadership role. Strong written, oral and interpersonal communications skills along with analytical ability, technical aptitude and strong PC capabilities. Ability to handle multiple priorities at the same time. Frontline/leadership testing required.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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Web Site: http://www.customerservicecrossing.com
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