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Senior Call Center Supervisor Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2286221 |
| Location: Durham, North Carolina |
Date Posted: 6/16/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Description: Manage the day to day operations for the Call Center and provide supervision to Supervisors and CSRs. Provide management, administration and leadership to ensure that projects proceed on time and within designated budget. Key Accountabilities ' Undertake the full range of duties relevant to the leadership, management and development of the team (i.e. monitoring, side-by-sides, training development, coaching, etc) to ensure their performance meets and or exceeds both the business and their own personal goals/objectives ' Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner. ' Train and develop Supervisors and Customer Service Representatives (CSRs) in project specific requirements and all areas needed to operate an effective call center. ' Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales. ' Develop and maintain documents relevant to the daily operations of the department.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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