Re-Entry Counselor/Case Manger Job

Employer Name: CustomerServiceCrossing	SpiderID: 2286180
Location: Decatur, Georgia	Date Posted: 6/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Will work under minimal supervision. Creative thinking ability is needed to constantly adjust to changing products, markets, and customers and to devise new strategies to attain goals.HUMAN RELATIONS SKILLS: Must possess a high degree of interpersonal competence and listening skills in order to sell and to supervise people. Must be personable, approachable, enthusiastic, and able to relate to people with ease and comfort. Supervise the activities of CAE's. This supervision will include, but not be limited to: selection, training, motivation, counseling, evaluations, setting goals, and discipline.Organize workflow and schedules and make assignments to CAE's.Conduct department meetings and communicate goals regularly. Track and report on the success of activities.Supervise audit activities of CAE's and submit reports detailing activity.Work flexible hours, which may include weekends and evenings.Assist and support in the efforts and administration of Comcast's Equal Employment Opportunity program.Perform other related duties or tasks as assigned Minimum Requirements MINIMUM QUALIFICATIONS: Must be Bi-lingual in English and Spanish.High school diploma or equivalent and minimum 2 years customer service experience.PREFERRED QUALIFICATIONS: 3-5 years of customer service experience; 1-2 years demonstrated sales performance,

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com