|
|
|
|
Call Center Operations Manager Job
|
| Employer Name: OperationsCrossing |
SpiderID: 2275182 |
| Location: Orlando, Florida |
Date Posted: 6/12/2008 |
| Wage: |
Category: Management |
| Job Code: 5372703 |
|
Job Description:
Inbound call center Operations Manager is responsible for the daily operations and key performance indicators associated with success for the assigned workgroup. Responsible for the quality and customer service of the assigned group at the call center measured through ticket accuracy, case management, quality scores, and customer feedback. Responsible for implementing the organizational structure of the assigned workgroup in support of an inbound, case management, and workforce management/scheduling group within the center and should be skilled to take escalated calls and familiar with the coaching for success program. Qualifications: Communications skills, interpersonal relations skills, developing and working in teams, customer service skills, organizing and planning skills, multitasking and time management skills, skill in monitoring and coordinating, including observing, tracking, & checking progress, ordering, arranging, and fitting together employees, events, activities, and systems, etc. Analyzing and solving problems skills, making decisions and judgments skills, delegation skills , skill in using motivational techniques, leadership skills, recruiting, and staffing skills.
For more information, please click here To visit us at OperationsCrossing.
For further information, please visit us online at http://www.operationscrossing.com
Sign Up Now
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: OperationsCrossing |
|
|
|
| City: Pasadena |
|
| State: California |
|
| Zip: 91101 |
|
Web Site: http://www.operationscrossing.com
|
|
|
|
|
|
|