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| Employer Name: InformationTechnologyCrossing |
SpiderID: 2270828 |
| Location: Cambridge, Massachusetts |
Date Posted: 6/10/2008 |
| Wage: |
Category: Information Technology |
| Job Code: 5394574 |
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Job Description:
The Help Desk Manager would be expected to:* Work with Senior IT management and business representatives to establish service level agreements for all desktop systems and applications.* Manage and oversee daily Help Desk operations.* Participate in managing the volume of incoming calls to the help desk via both telephone and e-mail, ensuring courteous, timely and effective resolution of end user?s issues.* Ensure coverage of the Help Desk during normal hours and after hours support (leveraging existing staff and contractors).* Ensure trouble tickets are properly documented, escalated or resolved in a timely manner.* Provide regular Help Desk metrics reporting as required.* Establish, update and maintain IT policies, procedures and technology standards to ensure desktop availability and security.* Ensure software license compliance is maintained.* Maintain adequate hardware spare parts, computer and toner inventory to support the organization.* Maintain a high level of end user satisfaction.* Manage and support Blackberry handheld devices.* Review and recommend hardware and software standards.* Assist in providing help desk level-1 and level-2 support for ARIAD workstations, printers, peripherals and other computer related devices.* Manage both Apple and Windows Active Directory based user accounts.
For more information, please click here to visit us at InformationTechnologyCrossing
For further information, please visit us online at http://www.informationtechnologycrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: InformationTechnologyCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.informationtechnologycrossing.com
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