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Telecommunications Software Specialist Job
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| Employer Name: InformationTechnologyCrossing |
SpiderID: 2270814 |
| Location: Charlotte, North Carolina |
Date Posted: 6/10/2008 |
| Wage: |
Category: Information Technology |
| Job Code: 5391969 |
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Job Description:
They will provide direct support for adds, moves and changes for the VOIP based call processing system and will have familiarity with IVR and speech recognition systems, CTI devices, intelligent call routing systems, compliance and quality recording system, workforce management system, call management system and all other devices related to the enterprise platform. The Telecommunications Software Specialist will interact with Avaya and other telecommunications vendors and work directly with TWC regional and divisional contacts to design and install skills, hunt groups, agent login IDs, vectors, VDNs, routing tables and other related features. They will provide assistance with contact center reporting and other related tasks, interact with the manufacturers\' technical support groups to resolve complex problems, and maintain detailed documentation to include the architectural layout, inter-machine process flow, numbering plans, switch vectoring, database schemas and other material related to the telecommunications infrastructure.Essential Job Functions: Specific tasks will include: Serve as a consultant to new TWC call center clients and assist with design
For more information, please click here to visit us at InformationTechnologyCrossing
For further information, please visit us online at http://www.informationtechnologycrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: InformationTechnologyCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.informationtechnologycrossing.com
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