Lead Technical Account Manager Job

Employer Name: InformationTechnologyCrossing	SpiderID: 2267354
Location: Redmond, Washington	Date Posted: 6/9/2008
Wage:	Category: Information Technology
Job Code: 5372091

Job Description:

Provide Customer feedback and potential opportunities to relevant internal Citrix groups o Provide enhancement request details to product specialists for Product Action Team review * Obtain and maintain customer computing environment profiles. * Understand and participate in customer IS/IT plans and suggest future implementations * Monitor contract expiration dates and engage sales resources to facilitate contract renewals * Coordination with Technical Support Management o Provide suggestions on improving customer satisfaction and relationships o Immediate communication on sensitive issues that may impact relationship with customer o Participate in the Tech Support On Site (TSOS) program when needed o Provide periodic status reports on activities * Effectively articulate TRM role under available support offerings * Attend quarterly learning event - usually at the Fort Lauderdale headquarters location. Proactive Services * Provide information regarding training, seminars and upcoming events * Effectively articulate on features and benefits of product releases and Citrix Consulting Services * Facilitate company technical information, white papers and latest updates * Periodic customer review sessions regarding technical support status and issues * Provide account information to the sales teams (ERM\'s and SE\'s) on a periodic basis - usually weekly. * Participate in Technical Webinars as needed. * Mentor and train associates. Qualifications and Requirements Qualifications: * Must possess excellent problem solving and communication skills. * Must have excellent interpersonal skills. * Must be flexible, dependable and have excellent time management skills. * Able to understand and work with complex technical issues. * Must have a solid knowledge of the latest PC and Networking technologies, and a strong understanding of major operating systems such as DOS, Novell, UNIX and Microsoft Windows. MCSE certification is desirable, along with Novell CNE, and Cisco certification.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: InformationTechnologyCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.informationtechnologycrossing.com