Call Center Job

Employer Name: ProjectManagementCrossing	SpiderID: 2257779
Location: Eden Prairie, Minnesota	Date Posted: 6/5/2008
Wage:	Category: Management
Job Code: 5246984

Job Description:

Sets high expectations for the team and holds the team accountable for results; rewards achievement Provide proper focus on the business results expected of the contact center and effective communicates the goals of the department and company to the workforce 1. Works closely with the contact center to define requirements for and design of technology that supports the goals of the company 2. Understands and can explain the job responsibilities of the various work groups within the center; places focus on profitable growth and managing the customer experience 3. Consistently meets or exceeds the goals established for the assigned contact center and the department as a whole 4. Develops strong working relationships in and outside the contact center 5. Manages capital and departmental projects through design requirements, capital financial process and test cases to achieve expected overall ROI and individual unit benefits. 6. Works closely with contact center managers to identify, document and re-engineer all processes impacting department productivity and the customer experience achieving efficiency and optimal level of quality of service. 7. Takes ownership for their results and those of their team 8. Maintains a professional and respectful work environment Provide strong focus on the quality of the work that is done in the contact center; serves as a change agent for continuous improvement 1. Maintains a productive and efficient environment by actively addressing and resolving business or systems issues. 2. Strives to provide a consistent, high quality experience for the Fingerhut customer 3. Accepts responsibility for mistakes and errors and directs energy at closing the gap/taking corrective action 4.

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For further information, please visit us online at http://www.projectmanagementcrossing.com

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: ProjectManagementCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.projectmanagementcrossing.com