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| Employer Name: HospitalityCrossing |
SpiderID: 2252298 |
| Location: Tampa, Florida |
Date Posted: 6/3/2008 |
| Wage: |
Category: Hotel/Motel/Hospitality/Tourism |
| Job Code: 5096516 |
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Job Description:
This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: Responsible for short and long term planning and the management of the hotel's Front Office operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans Maintain guest room inventory Coach and counsel employees Ensure all operations and cash handling are done per policies and procedures. Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables Insures proper staffing levels for customer service goals Coach and counsel employees our service standards and procedures. At least 2 years progressive management experience within the Rooms Division of a hotel Hotel/Hospitality degree an asset Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line Clear concise written and verbal communication skills in English Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills
For more information, please click here To visit us at HospitalityCrossing.
For further information, please visit us online at http://www.hospitalitycrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: HospitalityCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: 91101 |
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Web Site: http://www.hospitalitycrossing.com
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