Acount Manager Job

Employer Name: AdvertisingCrossing	SpiderID: 2249231
Location: New York City, New York	Date Posted: 6/2/2008
Wage:	Category: Advertising
Job Code:

Job Description:

The Account Manager will be relied upon by Mediaplex management as the primary point of contact regarding all aspects of the business relationship with the client. Essential Functions and Responsibilities · Attend new business pitch activities as needed and requested. · Represent Mediaplex at trade shows and other industry events as requested. · Identify sales opportunities with existing clients and advise sales team as client needs change · Acquire a solid understanding of all Mediaplex Systems products and be able to demonstrate at least two products Implementation Responsibilities · Attend implementation meetings to gain a full understanding of new client's business and begin to develop relationships with key stakeholders. · Insure that our new client fully understands our support infrastructure, how to communicate with us and what support options are available to them. · Obtain and understand any special business needs and any system configuration/customization implemented to support these needs, document and communicate these items to all interested parties. Account Management Responsibilities · Develop and maintain active relationships with key client stakeholders at both senior and mid-management levels. · Develop in depth knowledge of the industry and client business needs · Coordinate client requests for training. · Manage product enhancement requests submitted by clients. · Monitor help ticket database and work with client support management to insure clients' support needs are being addressed on a timely basis. · Act as the primary point of contact for assigned clients, escalate, track and resolve client issues. · Advise clients on general industry practices while insuring client confidentiality is maintained. · Insure client contact database is up to date. · Conduct on-site and remote client status meetings. · Provide written status reports and activity reports to management. · Assist the finance team when needed with collection of delinquent payments. · Contribute to the improvement of the Client Services department by completing assigned projects Required Education and Experience

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: AdvertisingCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.advertisingcrossing.com