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Sr. Field Service Technician Job
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| Employer Name: PRA Corp. |
SpiderID: 2227249 |
| Location: Plainfield, New Jersey |
Date Posted: 5/16/2008 |
| Wage: |
Category: Engineering |
| Job Code: 5842 |
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Job Description:
A world leader in transportation security is looking for a Sr. Field Service Technician for it's NJ location.
The Senior Field Service Technician:
Consistently uses extensive experience and reasoning to plan and accomplish goals.
Determines and recommends which products or services best fit the customers' needs.
Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.
Troubleshoots, services, installs (deploys) and repairs both Explosive Detection Systems (EDS) and Explosive Trace Detection (ETD) equipment at customer sites.
Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
When not on travel, individual provides assistance to the technical support staff.
Conducts follow-up calls with the customer to check system status.
Meets daily service repair needs and drives customer satisfaction.
Installs repairs and maintains equipment in the field.
Provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
Orders, installs, and returns parts and manages repair parts cycle time.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated.
Assesses product/equipment performance based on field support data and recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Seeks to lead and coach junior technicians with their technical issues, and help to resolve them.
Establishes and maintains a close relationship with Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Maintains a customer-centric focus and is well versed at addressing potential volatile situations.
Exercises every available measure to control and minimize costs.
Complies with and ensures department compliance with Company health, safety and environmental policies, as well as all applicable U.S. export control and security regulations.
May supervise the work of junior-level technical staff and/or lead projects as required.
Performs other duties as required.
General:
We offer a growth oriented, fast paced opportunity with a comprehensive benefit program. We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.
Candidates must be a U.S. citizen or a permanent resident. We do not offer practical training positions nor sponsor foreign citizens to obtain work visa or permanent residency.
Excellent benefit program:
Insurance: Health, prescription drug, dental, life, disability, Long Term Care, Retirement, tuition reimbursement.
Leave & Holidays: Sick, Personal, vacation, paid holidays.
Job Requirements:
Associates degree or 5 years of equivalent experience required.
Experience working with chemistry products or chemical detection systems should be highlighted, as these will give you an advantage.
Experience working with IMS (Ion Mobility Spectroscopy) or any similar technology would be right on point and Homeland Security experience should be emphasized.
Computer literacy, including competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
A strong electronic technical problem-solving mentality and exceptional product knowledge.
An advanced level of technical knowledge on the companys products.
The skill and flexibility to be able to switch from one product to another as needed.
Travel, overtime and work hours other than Monday-Friday may be required. Must have own credit card and be willing and able to travel at short notice.
Must be willing to work on special projects, some of high visibility, as assigned.
For immediate consideration, please forward a copy of your current resume to don@profrecruiters.com referencing job # 5842.
Job Criteria:
Start Date: asap
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave
Contact Information:
| Contact Name: Don |
Company Type: |
| Company: PRA Corp. |
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| City: Carlsbad |
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| State: California |
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| Zip: |
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Web Site: http://www.profrecruiters.com
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