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Senior Tech Support Help Desk Job
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| Employer Name: CIBER, Inc |
SpiderID: 2227225 |
| Location: Colorado Springs, Colorado |
Date Posted: 5/16/2008 |
| Wage: |
Category: Information Technology |
| Job Code: 71953337 |
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Job Description:
A Top Secret/SCI is required for consideration.
Technical Skills Required:
Ability to troubleshoot and repair network issues in a Microsoft Operating System environment. Strong Desktop/Help Desk support skills (Windows/XP/Vista/Office 2003/2007; typically a certified Desktop Support Technician. Must be able to troubleshoot and repair network printers. Effective customer skills; ability to work well in a high visibility (Command Center) customer environment. Must be reliable under stressful conditions and possess mature demeanor. On any given day the Command Center has such visitors as 4 Star Flag Officers, US Government VIP's or Foreign Dignitaries. Must possess the flexibility to cover different shifts as needed.
Desired skills:
Microsoft Certification; Net+ Certification; Security+ Certification; Academic progress towards MCSA/MCSE. Experience with Remedy Ticket system. Some knowledge/experience with Red Switch conference support. Some knowledge/experience with VTC support.
Background Experience Required:
Demonstrated ability to perform assigned technical/para-engineering tasks and five years or more of experience.
Position Responsibilities:
Provide resolution to network problems. Refer non-ancillary actions to Job Control for resolution. Resolve user application questions. Security awareness, allows center access, receive changeover brief, operate computer systems, handle classified material, operate communication equipment, and operate video display equipment. Monitor and coordinate data requirements to ensure accurate and timely handling of message traffic. Ensure transmission of prepared messages within 10 minutes of transmission. Operate both secure and non-secure communications systems and consoles. Participate in local and national directed exercises. Accomplish C2 related duties to support the Command Center crew in the execution of its mission. Operations check daily and report Land Mobile Radio (LMR) outages to the 721st LMR shop as they occur. Perform first look maintenance on Video, Network, and Communication systems located in the Command Center. Escalate unresolved issues to the appropriate work center. Support NCC personnel in testing and troubleshooting network issues in the Command Center. Resolve user network resource application questions. Use network management tools. Initiate, track, and conclude all actions in Remedy. Track replenishment efforts and status in Remedy. Assign ticket numbers for outages in Remedy. Assign maintenance actions to work centers through Job Control. Review status and update open tickets. Report job status to the Systems Center. Verify closure status with customer. Generate monthly, quarterly, and semi-annual performance statistics. Provide customer support outside of NCC on mid-shift and weekends, if required. Provide “first look” network administration on mid-shift and weekends, if required. Coordinate and participate in installation and renovation projects.
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Relocation Assistance, Tuition Reimbursement, Other Benefits
Contact Information:
| Contact Name: Michelle Shaner |
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| City: Greenwood Village |
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| State: Colorado |
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