Customer Service Supervisor Job

Employer Name: CustomerServiceCrossing	SpiderID: 2226536
Location: Seattle, Washington	Date Posted: 5/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

RESPONSIBILITIES-Establish and maintain an environment where new ideas and solutions to problems are encouraged, evaluated and implemented-Influence staff to achieve organizational objectives while helping employees understands new business directionsCoach staff to reach their full potential -Prepare and execute development plans which strengthen competencies critical to current and future job performance-Evaluate performance objectively and provides timely, candid feedback-Delegate project assignments appropriately -Anticipate resource needs, establish appropriate priorities, and eliminate unnecessary functions-Balance short-term consequences against long-term strategic vision-Utilize technology to facilitate communication and operational needsSKILLS-Must have at least 3 years customer service management experience-Call center experience is preferred-Bilingual skills are preferred, especially Asian language skills, or international work experience appreciated but not required-Must have High School Diploma or GED ADDITIONAL JOB INFORMATION: Aetna Global Benefits is the international health and group benefits business of Aetna, providing coverage since 1978 for more than 200,000 expatriate and other international members residing and/or traveling throughout the world. AGB's main Operations Center is located in Tampa Florida and has expanded to include a support center in Castleisland Ireland. We We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com