Customer Service Area Supervisor Job

Employer Name: CustomerServiceCrossing	SpiderID: 2226529
Location: Colma, California	Date Posted: 5/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Ensures all Trainer evaluations are delivered and signed by the trainer, reviews completed travel expense statements for other trainers and Associates traveling off-site. Trains selected new Associates to become certified in orientation and excellence in Customer Service, communicates with the Management team regarding training issues and the hiring board. Ensures Associate files are properly maintained with all training paperwork in accordance to HR guidelines. With maintaining the above responsibilities as a priority, participates in training new store duties as directed by the new store Management team. Certified Trainer (Post-Opening): Facilitates orientation and excellence in Customer Service Hands-On classes. Maintains training documentation for Associate files and the hiring board. Maintains training supplies, i.e. videos, manuals, Associate handbooks, flip charts. Customer Service: Supervises and assists in the accurate and efficient processing of customers transactions. Ensures adherence to the companys 2-in-a-line standard and back up schedule. Ensures all customer service desk and POS transactions are completed accurately.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com