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Director of Customer Service Operations Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2226528 |
| Location: Hillsboro, Oregon |
Date Posted: 5/16/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
The Director of Customer Service Operations for our inbound customer service call center is a strategic and creative leader, who will be responsible for developing innovative programs to align with business objectives and enhance/improve the customer experience. This position will set CS direction and lead, manage, develop, coach, motivate and train a staff of salaried, hourly, and part-time employees (locally and remotely). The Workforce Management team will also report to this position which resides in Hillsboro, Oregon and reports to the Customer Service Vice President. Requirements of this position include:* Demonstrated ability to tie key business trends, strategies and objectives into effective and innovative programs* Set and implement expectations and strategies for continuous quality improvements* Lead teams to effectively deliver and enhance the customer experience with every contact* Develop strong partnerships with other functional leaders throughout the company* Results oriented and knows how to execute with a fluid and flexible work style* Excellent business acumen* Flexibility and capability to define programs and adapt them to our culture* Builds trust and rapport quickly and completely* Demonstrated history of coaching and developing individuals and teams* Sense of urgency, pace, action* Has the ability to understand issues quickly and work on the right things at the right time* Is passionate about work and making a difference* Consistently demonstrated integrity and ethics* High level of curiosity and can identify and solve problems creatively and accurately* Coach and develop all levels of the organization to engage and demonstrate Netflix values and behaviors* Working knowledge and experience managing scheduling/workforce management tools and teams.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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