Manager, District Customer Support Job

Employer Name: CustomerServiceCrossing	SpiderID: 2226525
Location: Saint Louis, Missouri	Date Posted: 5/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Provide technical assistance with vehicle repairs as required. • Assists dealers in identifying issues that affect the service and parts CARE Index and helps develop and implement plans to correct deficiencies. Reviews Customer Satisfaction Index (CSI) scores with dealer. • Monitors warranty claims and conducts parts inspections to determine if policies are followed correctly. Works with dealer to improve warranty performance and compliance and reduce warranty expenses. May prepare dealership's requests for payment on claims that are out of warranty. • Assists dealer service and parts departments to improve customer labor, parts sales, and wholesale parts sales. Identifies missed or overlooked opportunities and develops procedures to capture them in the future. • Promotes Mazda parts and accessory sales and programs. Promotes image of Mazda products. • Conducts annual Dealer Business Review process with each dealer. Identifies objectives, time lines, and recommended actions. • Assists dealers to improve technical knowledge in the service and parts departments by identifying type of training needed and training candidates. • Prepares reports such as Contact Reports. Skill Requirements: Qualifications: • Bachelor's degree (B.A./B.S.) preferably in business administration, automotive technology or equivalent experience • ASE qualification a plus • 3-5 years of experience in automotive repair, automotive technical and/or customer relations.

For more information of this job and to Apply Online, please Click Here

For more Customer Service Jobs please Click Here.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com