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Customer Service Supervisor Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2226521 |
| Location: Saint Louis, Missouri |
Date Posted: 5/16/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
Ensure all station team members are thoroughly trained, coached and empowered to provide world class service to each of our customers. · Support the establishment of an environment within the station that fosters mutual trust, respect and an appreciation for the contributions of all AirTran team members. · Actively promote the highest possible level of safety and safety awareness in all aspects · Execute approved fiscal and personnel programs in a manner that supports overall corporate objectives · Accomplish continuous reviews and evaluations of all station processes · Achieve and strive to exceed agreed goals for on-time performance, customer compliments and complaints and mishandled baggage · Establish and execute procedures that enhance operational readiness, security, safety and the appearance of all station facilities and equipment. · Understand and enforce all corporate standards for dress, conduct and attendance. · Complete required reports, audits, and special assignments in a professional manner · Participate in local focus groups that seek was to minimize costs and maximize revenue Qualifications: · Outstanding written, verbal communication and customer service skills · Previous leadership experience and associate degree desired · Ability to coach, motivate and develop future AirTran supervisors · Knowledge and understanding of AirTran station operations, including FTWEB · Work record, which reflects the highest moral and ethical standards · Commitment to excellence innovation and personal responsibility/accountability · Ability to work nights, weekends and holidays · Belief and support of AirTran Airways' Guiding Principles: Safety, Courtesy, Pride, Teamwork, and Innovation.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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Web Site: http://www.customerservicecrossing.com
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