Teller Supervisor - Pittsfield Job

Employer Name: CustomerServiceCrossing	SpiderID: 2226517
Location: Pittsfield, Massachusetts	Date Posted: 5/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Responsible for daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. Monitors and maintains branch cash levels and prepares related reports. · Works with tellers to resolve more complex transactions, correct errors, and in assist with difficult customer requests. · Provides significant input for the preparation of tellers\' performance reviews. · Resolves routine and complex personnel problems; provides input to Branch Officer for disciplinary actions. · Oversees the execution of daily banking procedures as related to teller line and ATM. · Responsible for oversight of the teller line audit process. Ensures compliance of teller line with all related banking regulations, procedures, reporting, and record- keeping. · Assists Branch Officer with the development of staff. · Responds to off-hours ATM calls as required. Prerequisites: Preferred Candidate will have >1 year Teller III experience · Minimum customer service shop rating of 89% · Must meet minimum required balancing requirements for teller III · Must possess supervisory skills - Branch Officer will be required to provide specific examples where employee contributed in areas of staff supervision and training. Current Branch Manager must provide written recommendation explaining details and siting specific examples of the employee\'s abilities and experience with supervision, training and operational skills. · Successful completion of Principles of Banking · Successful completion of Teller III Skills Assessment · Approval of Regional Branch Manager committee Percentage of time spent on each area of key accountabilities will vary from branch to branch. Education: · High School Diploma or equivalent · Banking courses Experience: · > than 1 year Teller III experience · Customer service experience · Supervisory experience.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com