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Customer Service Supervisor Job
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| Employer Name: CustomerServiceCrossing |
SpiderID: 2226514 |
| Location: Solon, Ohio |
Date Posted: 5/16/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
The Customer Service Supervisor is responsible for the daily functions and customer support within the Customer Service team. This position also ensures that departmental goals and targets are met with the primary focus on quality customer service support for Iron Mountain customers across all service lines. The Customer Service Supervisor is also accountable for ensuring that departmental policies and procedures are adhered to. Iron Mountain offers competitive pay PLUS a comprehensive benefits program that includes medical, dental, and life insurance; short term and long term disability insurance; 401k savings plan with company match; employee stock purchase program; tuition reimbursement; holidays; vacation; and sick pay. This position is eligible for our incentive bonus program. Requirements Requirements: Requirements for this position include: Bachelors degree or comparable experience. Strong team leadership skills and customer support activities are required. Computer literacy and ability to use on-line system for input, maintenance and inquiries. Competency in computer software packages. Excellent verbal and written communication skills. Excellent organization, motivation, leadership, and interpersonal skills. Ability to work the shifts provided based on business needs. Ability to lead, coach, and mentor staff. At least 2 years of supervisory experience in a service related industry. At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies calls please.
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: CustomerServiceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.customerservicecrossing.com
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