Customer Service Supervisor / Facilities Supervisor Job

Employer Name: CustomerServiceCrossing	SpiderID: 2226510
Location: Charlotte, North Carolina	Date Posted: 5/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Responsible for effective implementation and management of IKON Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in IMS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.

For more information of this job and to Apply Online, please Click Here

For more Customer Service Jobs please Click Here.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com