Customer Service and Administration Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2226509
Location: Cleveland, Ohio	Date Posted: 5/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Industry and Company Training Competitive Salary and Bonus Program Advancement Opportunities 401(k) Retirement Savings Discounted Stock Purchase Program Comprehensive Medical and Dental Insurance Flexible Spending Account Fitness Club Reimbursement Program The Customer Service and Administration Manager is responsible for managing Market and Branch office administrative, customer service and database related activities. These responsibilities include recruiting, hiring and supervision of Customer Service Representatives (CSR's), as well as ensuring that all data entry, financial reporting and other administrative activities are performed within approved timeframes and standards. The Customer Service and Administration Manager should make sure all CSRs are working to respond to customer needs in a respectful, timely and knowledgeable manner. Qualifications High School Diploma or equivalent required; Bachelors Degree preferred. Two+ years of office management experience supervising an office staff is required. Experience in a call center or customer service related experience is preferred. Experience in a lawn care or similar environment is helpful. Must have used decision-making, organizational and problem solving skills as a routine part of daily activities.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com