Teller Manager Job

Employer Name: CustomerServiceCrossing	SpiderID: 2226500
Location: Lumberton, North Carolina	Date Posted: 5/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Directly manages tellers and oversees all teller line activities within the financial center. Coaches teller team to help grow customer relationships by identifying opportunities and referring to the appropriate salesperson. Oversees daily staffing (including breaks and lunches), to minimize customer wait times and enhance service levels. Partners with other job family and business line employees to effectively serve our clients. Facilitates an environment that ensures teamwork within the teller team. Actively participates within the financial center team, daily financial center huddles, and team meetings to ensure that financial center goals are achieved. Manages Human Resources issues including hiring, discipline, and termination with financial center manager. Coaches tellers and conducts reviews supported by financial center maanger. Should be exceeding sales credit expectations monthly. REQUIREMENTS: High school degree or equivalent required. 1-2 years face-to-face customer service experience required. Related banking experience preferred. Demonstrated ability to strive for and obtain customer satisfaction. 1-2 years of experience working as a teller or management experience preferred. Cash handling experience required. Effective communication and interpersonal skills necessary. Ability to work both independently and in a team environment.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com