Teller Operations Specialist Job

Employer Name: CustomerServiceCrossing	SpiderID: 2226491
Location: Tampa, Florida	Date Posted: 5/16/2008
Wage:	Category: Customer Service/Technical Support
Job Code:

Job Description:

Ensure day-to-day operational excellence in the banking center and maintain the highest level of customer service standards. Ensure banking center compliance with federal regulations including, but not limited to, USA PATRIOT Act, Anti-Money Laundering and Bank Secrecy Act. Create a positive team environment in the banking center by modeling appropriate behaviors and providing 360-degree coaching to tellers. Coordinate tellers to ensure high quality customer service. Provide input to Assistant Banking Center Manager on teller recruiting and performance. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.Responsibilities:- Work closely with the AM to continually improve banking center performance by driving overall day-to-day operational excellence (including compliance requirements) and enhancing associate proficiency - Delight customers and exceed satisfaction goals- Create workforce stability by cultivating an engaged, spirited and well-coached team- Provide tellers with subject matter expertise on complex transactions and issues- Train and coach tellers on key accountabilities and tasks- Identify customer needs and refer the appropriate products and services- Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: CustomerServiceCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.customerservicecrossing.com