Operations Manager Job

Employer Name: Vanara	SpiderID: 2222110
Location: Davenport, Iowa	Date Posted: 5/13/2008
Wage:	Category: Executive
Job Code: IZGL4975

Job Description:

A company providing customer interaction solutions seeks an Operations Manager with 3+ years of general management experience preferably in a call center environment. The candidate will direct and coordinate activities concerned with the operation of a call center. Ensures both the client Key Performance Indicators (KPI's) expectations are met. Coaches and develops staff. Duties include the following: Manage performance on all programs to meet and exceed all client and company expectations; may directly communicate with client regarding KPI's; directly supervises team leader and others. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Manage information flow between functional areas. Oversee hiring process to ensure all positions are staffed to assigned levels per campaign to ensure productivity. Analyze staffing levels of CSR's to meet the fluctuations in call demands and campaigns. Roll out schedule changes and new hire classes as needed. Analyze profitability of program by developing weekly profit and loss statements including comparing forecasted revenue to actuals and explain variances. Make adjustments as necessary including ratio management to ensure proper staffing of team leaders and others based on Customer Service Representative (CSR's) headcount. Co-facilitate employee satisfaction throughout the center through incentives and floor-wide activities. The preferred candidate should have Bachelor's degree in business administration or business related field. Should be familiar with the federal communications commission and direct marketing association regulations; read and interpret documents such as operating and maintenance instructions. Should have strong project skills and proficiency in Microsoft Word and Excel.

For further information, please visit us online at http://www.vanara.com

Please send your resume to Law Firm Staff at jobs@vanara.com

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: Carleen Trapp Company Type: Recruiter

Company: Vanara

City: Ephraim

State: Utah

Zip:

Web Site: http://www.vanara.com