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SUPERVISOR COLLECTION /SUPRV RESIDENTIAL COLLECTIONS , 75 K base, bennies, etc, Job
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| Employer Name: |
SpiderID: 2206037 |
| Location: New Haven County, Connecticut |
Date Posted: 4/27/2008 |
| Wage: |
Category: Collections |
| Job Code: |
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| Number Of Openings: 1 |
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Job Description:
SUPERVISOR COLLECTION /SUPRV RESIDENTIAL COLLECTIONS , 75 K base, bennies, etc,
relo, H1 sponsorship available, New Haven, Fairfield County’s, CT, off Metro North
This position supervises inbound/outbound collection activities and review of customer accounts. Effectively plans, coordinates, develops, follows-up, and controls activities pertaining to the collection of delinquent accounts. Provides guidance to staff to ensure that customer needs are met and calls are handled in an accurate, prompt, and efficient manner in accordance with DPUC and internal policies and procedures. Initiates and fosters team environment to allow for continuous process improvement due to changing business environment. Develops and improves work methods and procedures. Leads change toward the Company targets and vision with appropriate management systems and measurements throughout the process. Proactively manages residential accounts from initial delinquency through actual termination with appropriate follow-up in order to minimize losses. Ensure that final accounts are reviewed and collection efforts are exhausted. Handle escalated customer calls when needed to reach a fair payment arrangement. Utilize system reports to ensure proper staffing levels in order to provide the best level of customer service. Supports and initiates training efforts to help strengthen employee’s skills and knowledge to advance their career goals. Continuously pursue technological advances relating to the work group, to broaden the opportunities to the organization to become cost effective and to better serve the customer and the department. Review the Collections in-box to ensure tasks are completed in a timely manner. Maintain communication with Standard Field Supervisors to maximize field collection activities and to be responsive to field personnel issues relating to those efforts.
This position requires a Bachelor’s Degree and 6 years of collections experience or an Associate’s Degree in Business Administration and 10 years of collections experience. Knowledge of general accounting practices and DPUC regulations is desirable. Previous supervisory / lead experience is required and call center management experience is preferred.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Stock or Stock Options, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Relocation Assistance, Tuition Reimbursement, Offers Sponsorship for U.S. Visa, Casual Dress
Contact Information:
| Contact Name: Joseph Anthony |
Company Type: |
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| City: Preston |
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| State: Connecticut |
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| Zip: |
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