Field Service Engineer Job

Employer Name: PRA Corp.	SpiderID: 2173202
Location: Alcoa, Tennessee	Date Posted: 3/29/2008
Wage:	Category: Engineering
Job Code: 5814

Job Description:
Reports To:
Program Manager, Cargo Service Operations
SUMMARY OF ESSENTIAL FUNCTIONS:
As an intermediate level Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on products serviced in the field, and displays proficiency in servicing the CAB 2000, HCVM, HCVG, or HCVP product lines. Willingness to work on special projects, some of high visibility. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs CAB 2000, HCVM, HCVG or HCVP equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.

SPECIFIC DUTIES:
• Responsible for meeting daily service repair needs and driving customer satisfaction.

• Installs, repairs and maintains equipment in the field; provides customer training as required.

• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

• Order, install, and return parts and manages repair parts cycle time.

• Reviews all logs for open issues and prepares formal reports to customers as necessary.

• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.

• Ensures that tools and test equipment are properly maintained and calibrated.

• Assesses product/equipment performance based on field support data; recommends modifications or improvements.

• Seeks to provide technical support to customers and other service professionals as required.

• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.

• Possesses a solid level of technical knowledge on the company’s X-Ray products.

• Maintains clear and concise business communication proficiency, both oral and written.

• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.

• Exercises every available measure to control and minimize costs.

• Travel, overtime and work hours other than Monday-Friday may be required.

• Comply with and ensure department compliance with Company health, safety and environmental policies.

• Other duties as required.

General Information:
We offer a growth oriented, fast paced opportunity with a comprehensive benefit program. We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.

Candidates must be a U.S. citizen or a permanent resident. We do not offer practical training positions nor sponsor foreign citizens to obtain work visa or permanent residency.

Job Requirements:
Education/Training:
• Associates Degree or equivalent technical training; Electrical / Electronic Engineering related Degree.

• Computer literacy required.

• Experience with Hydraulics and Air-conditioning Systems.

Experience:
• Minimum of 2-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge / Skills:
• Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork.

• Must be responsive to all customer issues at all times.

• Must have own credit card and be willing & able to travel at short notice.

PHYSICAL/MENTAL REQUIREMENTS:
• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.

• Excellent customer service skills and the ability to handle stressful situations.

• Self-motivated, reliable, and accountable individual.

• Possess outstanding telephone skills.

• Ability to lift item up to 50 lbs., unassisted.

WORK ENVIRONMENT:
Work environment is typically considered to be off-site, wherever the customer of concern is located. Service will typically be rendered at airports, jails, courthouses, cruise ships or other locations as required.

For immediate consideration, please forward a copy of your current resume to don@profrecruiters.com referencing job #5814.

Job Criteria:
Start Date: asap
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave

Contact Information:

Contact Name: Don	Company Type:
Company: PRA Corp.

City: Carlsbad
State: California
Zip:

Web Site: http://www.profrecruiters.com