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Communications Officer Job
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| Employer Name: OperationsCrossing |
SpiderID: 2162671 |
| Location: Atlanta, Georgia |
Date Posted: 3/19/2008 |
| Wage: |
Category: General Labor |
| Job Code: |
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Job Description:
Manage daily activities of the Data Center Operations support staff that covers 24 x 7 operations. * Ensure staff scheduling supports customer demands. These duties include, but are not limited to, performance management and reporting, delegation of work, conflict resolution, training/mentoring, hiring/firing recommendations and other such related duties. * Overall responsibility for the Operational Readiness of Data Center Facility. * Coordinate monitoring, maintenance, and repair of the facility and its critical support systems (Normal and Emergency Power, HVAC, Fire Detection and Suppression, Life Safety, etc). * Manage Operations ticketing work queues for changes, tasks and problems. * Train, implement, and enforce the use of SunGard's operational processes in areas such as, but are not limited to, customer implementation and support, emergency procedures, and troubleshooting. * Work with Implementation Project Managers on new customer implementations. * Ensure that SunGard's product implementations are conducted in accordance with standard procedures and meet our stringent Service Level Agreements. Requires an in-depth knowledge of SunGard's product suite and contracts. * Implement and maintain process oriented culture to ensure the continued compliance with ISO9001:2000 standards as well as SAS 70 Type II security compliance. * Customer support requires direct customer contact from the sales process throughout ongoing operational support to include the direct handling of customer inquiries or concerns. * Ensure that customer support documentation is properly maintained. * Enhance and/or develop Managed Services operational procedures. Understand and coordinate the monthly collection of various metrics for analysis. Requirements: * College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent. * 4 year College degree highly preferred. High School diploma or equivalent required. * This position has direct management responsibility over approximately 6-12 personnel as well as the infrastructure for the entire facility * Must possess strong leadership skills and ability to maintain poise in the face of constantly changing cross-functional responsibilities * Must possess strong customer service attitude and interpersonal skills. * Must possess excellent written and verbal communication skills. * Proven ability to execute multiple tasks efficiently and effectively.
For more information, please click here visit to OperationsCrossing.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: OperationsCrossing |
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| City: Pasadena |
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| State: California |
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